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Last Revised: January 22, 2025

THE LAKESHORE® REWARDS TERMS AND CONDITIONS

Name: Lakeshore Learning Store
Address: 230 Needham St., Newton, 02464-1509
Telephone: (617) 969-1171

IF YOU CHOOSE TO PARTICIPATE IN THE LAKESHORE REWARDS PROGRAM, THESE TERMS AND CONDITIONS FORM A BINDING CONTRACT BETWEEN YOU AND LAKESHORE LEARNING MATERIALS, LLC (“LAKESHORE”). YOU AGREE TO ACCEPT THESE LAKESHORE REWARDS TERMS AND CONDITIONS AND ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO THE LAKESHORE PRIVACY POLICY WHICH IS INCORPORATED INTO AND PART OF THIS CONTRACT. YOUR CONTINUED PARTICIPATION IN THE PROGRAM AFTER WE MAKE CHANGES TO THE PROGRAM OR TO THESE TERMS AND CONDITIONS SIGNIFIES YOUR ACCEPTANCE OF SUCH CHANGES.

NO PURCHASE IS NECESSARY TO BECOME A LAKESHORE REWARDS MEMBER.

The Lakeshore Rewards Program (the “Program”) is offered exclusively by Lakeshore (also referred to as “we,” “our,” or “us”). Members (also referred to as “you” or “your”) participating in the Program agree to be bound by these Lakeshore Rewards Terms and Conditions (“Program Terms”), as they may change from time to time. Once enrolled into the Program, you will enter at the VIP Status Level and are entitled to the benefits of membership as set out herein or in promotional materials at that Status Level. See below for more details on the Program, benefits, and unlocking Status Levels.

You are responsible for reading, understanding, and remaining knowledgeable of the Program Terms, any Program rule changes, account statements, available benefits and rewards, the Lakeshore Privacy Policy, and other communications from Lakeshore in order to understand your rights, responsibilities, and status in the Program. If you have questions about the Program or these Program Terms, you should contact Customer Service at (800) 428-4414.

Eligibility and Enrollment

The Program is open to individual natural persons who are legal residents of the 50 United States and who as of the date of their enrollment in the Program are at least eighteen (18) years of age. International distributors, business-to-business (B2B) accounts, organizational accounts (regardless of payment method, including, but not limited to, purchase order, credit card, or with billing terms), and employees of Lakeshore are not eligible to participate in the Program unless otherwise specified below.

Points Eligibility and Restrictions

Lakeshore Rewards points can be earned on nondiscounted purchase amounts in connection with consumer-focused (B2C) promotions such as coupons, loyalty rewards, free shipping for members, 20% off SNS promotions, BOGO 50% off offers, and other similar consumer promotions.

Teachers may earn Lakeshore Rewards points on purchases associated with an account solely for tax-free purposes if they are not receiving special terms under a B2B or organizational account.

Lakeshore Rewards points will not be earned when purchases are made under special terms for any account, including, without limitation, international distributor, B2B and organizational accounts (e.g., 5% off all purchases, tax-free purchasing agreements, or other business-focused agreements). Any Lakeshore Rewards points earned in this manner are subject to forfeiture.

An eligible individual may enroll in the Program by fully and accurately providing applicable information on the Lakeshore website at www.lakeshorelearning.com/rewards, in store, or through other channel(s), if available. Lakeshore may deny or cancel membership in the Program to any enrollee at its sole discretion and without written notice.

The Program benefits and rewards are nontransferable unless expressly stated otherwise. A member’s account is nontransferable and any such attempt to transfer or assign such account shall be null and void. Upon the death of a member, the member’s account will be closed and any benefits, points, Lakeshore Bucks, or other rewards in the account will be forfeited

The date on which you enroll in the Program is your “Anniversary” date. You can log in to your account at www.lakeshorelearning.com to view your Anniversary date, update your contact information, check your Status Level, and otherwise manage your Program account.

Benefits of Membership

Members will receive exclusive benefits, such as Lakeshore Rewards Points (“Points”), Lakeshore Bucks (“Lakeshore Bucks”), discounted shipping, select in-store discounts, services, and event access. Generally, communication regarding the Program, your Program account, benefits, and promotions will be sent to you via email. Because Program communications are generally sent via email, you are responsible for ensuring we have your most recent and accurate email address. Lakeshore is not responsible for communications, offers, or rewards sent to out-of-date email addresses.

Membership Status Levels

Upon reaching certain milestones, members will unlock a higher membership Status Level (“Status Level”) with additional benefits and rewards based on the Points accumulated as determined by qualifying net spend (“QNS”) made at a Lakeshore store or online at lakeshorelearning.com (collectively referred to as “Lakeshore Locations”). The VIP Gold Status Level is unlocked once the minimum Points as set out below are achieved:

VIP – no minimum Points
VIP Gold – minimum of 1,000 Points

The minimum Points in the amount identified above must be achieved within twelve (12) months of your Anniversary date (an “Anniversary Year”). Once the minimum Points are achieved, you will maintain the Status Level through your next Anniversary date and will enter the next Anniversary Year at that Status Level.

Earn Points

To receive Points when you make a purchase in a Lakeshore store, you must self-identify as a Program member during checkout by providing the store associate with the email address or mobile phone number associated with your Program account. To receive Points for purchases you make on Lakeshore’s website, you must check out while signed in to your Program account.

All dollar amounts referred to in these Program rules are in U.S. Dollars.

BASE POINTS: Based on your Status Level, you will receive a designated number of Points for every $1 of QNS. Some exclusions apply and certain products and services do not qualify to earn Points. Excluded products or services will be identified in store or in the product description online. You are responsible for reviewing all applicable product or service descriptions and promotional materials to determine whether a purchase is qualified to earn Points.

VIP Members will receive three (3) Points for each $1 of QNS; and

VIP Gold Members will receive four (4) Points for each $1 of QNS.

The QNS is calculated based on the purchase amount for qualifying purchases after all returns, refunds, credits, discounts, coupons, taxes, shipping, redeemed Lakeshore Bucks or Lakeshore Gift Cards, and Lakeshore Gift Card purchases have been deducted from the purchase amount, rounded up to the nearest dollar.

Points received for items that are returned will be deducted from your Points balance. If any deduction puts your Program account into a negative Points balance, you will not be eligible to receive Lakeshore Bucks.

It can take up to two (2) business days from the date of a purchase, return, or other transaction involving Points for your updated Points balance to be reflected in your account.

BONUS POINTS: From time to time, Lakeshore will offer the opportunity to earn bonus Points. The promotional materials may identify additional qualifying events, exclusions, and restrictions. Certain products may be excluded and/or limit promotional bonus Points opportunities. Generally, you will be notified of any bonus Point promotions by email.

INTERACTION POINTS: Points can be earned for a variety of non-transaction interactions you participate in. For example:

Program Rewards
Interaction Type	Points	Maximum
Rate a product or write a product review^[i]	100	Maximum of five (5) reviews within a 90-day period
Complete your extended account profile^[ii]	200	One time only
Someone else purchases from your list	100	Maximum of five (5) eligible purchases from your list within a 90-day period
Someone else purchases from your registry	20	Maximum of five (5) eligible purchases from your registry within a 90-day period
Refer-A-Friend ^[iii]	200	Five (5) per 90-day period
Join the Program through a Refer-A-Friend Link	50	One time only

EXPIRATION: If there are no Points earned on your account for at least twelve (12) months, all Points in your account will expire on the date that is twelve (12) months from the last date on which you earned any Points.

Earn Lakeshore Bucks

Upon reaching certain Point accumulation thresholds, you will be eligible to convert your Points into Lakeshore Bucks. Lakeshore Bucks can be used to obtain an enumerated discount on qualifying purchases at Lakeshore Locations.

LAKESHORE BUCKS: Points may be converted to Lakeshore Bucks in $5 increments starting at 500 Points, which can be converted to $5 Lakeshore Bucks (1,000 Points converted to $10 Lakeshore Bucks, 2,000 Points converted to $20 Lakeshore Bucks). The threshold number of Points for conversion to Lakeshore Bucks and the timing of the conversion of Points to Lakeshore Bucks may vary from time to time, at Lakeshore’s sole discretion. Lakeshore Bucks may be combined with each other and with available valid coupons and promotions offers. In order to convert Points to Lakeshore Bucks, you must log in to your Lakeshore account and convert the applicable Points.

BONUS LAKESHORE BUCKS: From time to time, Lakeshore may offer the opportunity to earn Bonus Lakeshore Bucks, which may have exclusions and restrictions as outlined in the applicable promotional materials. Generally, Lakeshore will notify you of any Bonus Lakeshore Bucks promotions via the email address associated with your Program account.

REDEEMING LAKESHORE BUCKS: When you redeem Lakeshore Bucks to purchase a qualifying product or service, the value of the Lakeshore Bucks will be applied against the total purchase price, including applicable taxes and shipping fees, if any. Lakeshore Bucks may not be used as payment on a Lakeshore business or organizational account or to purchase Lakeshore Gift Cards. The full value of your Lakeshore Bucks must be used in one transaction; any unused value is forfeited. Lakeshore Bucks cannot be split, and no change is returned to your account for any unused value. To use Lakeshore Bucks on a qualifying purchase, you must self-identify as a Program member during checkout in store and let the associate know that you want to use Lakeshore Bucks for the transaction, or check out online when logged in to your Program account and select the Lakeshore Bucks that you want to use. Lakeshore Bucks cannot be applied to any previous purchases.

RETURNS: If you return any products or services that were purchased with Lakeshore Bucks, you will not receive any replacement Lakeshore Bucks or cash credit for the Lakeshore Bucks that were used during the original purchase.

EXPIRATION: Lakeshore Bucks expire thirty (30) days from the date of conversion from Points to Lakeshore Bucks. Bonus Lakeshore Bucks expire on the date specified in the promotional materials. You can determine when any Lakeshore Bucks or Bonus Lakeshore Bucks expire by checking your Program account.

No Cash Value

Points and Lakeshore Bucks have no cash value and cannot be exchanged for cash or credit. You have no ownership interest in the Program, Points, or Lakeshore Bucks, and they do not constitute property. The use of the word “earn” or similar language in marketing materials in relation to the Program does not imply that the Points or Lakeshore Bucks have any value. Points and Lakeshore Bucks may not be purchased or sold and are not transferable except as otherwise stated here.

Additional Program Benefits

You are eligible for certain Program benefits based on your Status Level. These benefits must be used in the Anniversary Year in which they are awarded, and any unused benefits will be forfeited at 11:59 pm, PT, on the last day of the Anniversary Year in which they were awarded. At the beginning of the next Anniversary Year, the available benefits will be renewed based on the Status Level achieved at the end of the previous membership year. If you advance to the VIP Gold Status Level during that year, you will be entitled to the benefits for the VIP Gold Status Level. You are only eligible for one Birthday Gift or one Special Event Gift (we will select the gift at our discretion) in an Anniversary Year, regardless of whether or not you advance in Status Level or become or cease being a teacher during that year.

These additional annual benefits are as outlined here:

Additional Program Rewards
Benefits	VIP Status Level	VIP Gold Status Level
In-Store-Only Perks	15% off select items marked in store $0.10-per-foot discount on lamination	15% off select items marked in store $0.10-per-foot discount on lamination
Standard Shipping Benefit	$6.99 flat rate ground shipping (see “Standard Shipping Benefit” below for details)	$4.99 flat rate ground shipping (see “Standard Shipping Benefit” below for details)
Birthday Gift or Special Event Gift (as applicable)^[iv]	✔	✔
Exclusive Promotions	✔	✔

Standard Shipping Benefit

VIP Members will receive standard ground shipping on qualifying purchases at $6.99 for orders shipped to a single address in the contiguous United States (i.e., excluding Hawaii and Alaska). The benefit does not apply to shipping-restricted items as indicated on lakeshorelearning.com (e.g., furniture, paint, large/heavy items, etc.).

VIP Gold Members will receive standard ground shipping on qualifying purchases at $4.99 for orders shipped to a single address in the contiguous United States (i.e., excluding Hawaii and Alaska). The benefit does not apply to shipping-restricted items as indicated on lakeshorelearning.com (e.g., furniture, paint, large/heavy items, etc.).

The standard shipping benefit is not valid on international shipping or shipping-restricted items. You must check out with a valid Lakeshore Program account to receive the standard shipping benefit. The standard shipping benefit has no cash value. Purchases made before you became a Program member or while you were not logged in to your Program account are not eligible for the standard shipping benefit.

Additional Terms of Participation

General Provisions

These Program Terms supersede all previous terms and conditions applicable to the Program. All Program benefits, offers, rewards, and services are subject to availability and change. Except as otherwise expressly prohibited or limited by applicable laws, Lakeshore may at any time amend, modify, supplement, or terminate the Program, these Program Terms, the structure for earning Points or Lakeshore Bucks, or advancing Status Level(s), even though such changes may affect the value of Points, or the ability to obtain certain benefits or Points, or to redeem Lakeshore Bucks. If the Program is terminated, all unredeemed benefits will be forfeited without any obligation or liability and will not be honored upon termination or after the conclusion of the notice period, if any. In all matters relating to the administration of the Program, the decisions of Lakeshore will be final.

We reserve the right to cancel or suspend your participation in the Program in the event of fraud, abuse of privileges or the Program, violation of these Program Terms or any applicable laws, or at our discretion for any reason or no reason at all. Any Points or Lakeshore Bucks in your account will become void at the time of cancellation. We may revoke some or all of your Lakeshore Bucks if we determine that you received Lakeshore Bucks due to an error, through fraud or deception, or in any manner not authorized.

The Program is not available and is void where prohibited by federal, state, or local law or regulation.

Other terms and conditions may apply to the Program, the Points, and/or Lakeshore Bucks. It is your responsibility to read all applicable promotional materials.

You are responsible for any tax liability related to your participation in the Program, use of Points, or redemption of Lakeshore Bucks.

Privacy

Personal information that you provide to Lakeshore in connection with the Program will be handled in accordance with Lakeshore’s Privacy Policy, available at www.lakeshorelearning.com/about/privacy-policy. When you enroll in the Program and provide us your email address, you are opting in to receive marketing emails from us. You may change your marketing email preferences at any time by clicking on the link found at the bottom of our marketing emails. You will, however, continue to receive transactional messages from us regarding the Program.

Severability

If any provision of these Program Terms or the application of any such provision to any person or circumstance is held invalid, illegal, or unenforceable for any reason whatsoever, the remaining provisions of these Program Terms and the application of such provisions to other persons or circumstances shall not be affected. To the fullest extent possible, the court finding any provision invalid, illegal, or unenforceable shall modify and construe the provision so as to render it valid and enforceable as against all persons or entities and to give the maximum possible protection to persons subject to indemnification within the bounds of validity, legality, and enforceability.

No Waiver

Lakeshore’s failure to insist upon or enforce strict compliance with any provision of these Program Terms shall not be construed as a waiver of any provision or right and will not prevent us from enforcing such right or provision in the future. Nothing in these Program Terms will limit Lakeshore from exercising any legal rights or remedies that it may have.

Headings

The headings for each of these Program Terms are for convenience of reference only. Such headings shall be ignored in the interpretation or construction of any of these Program Terms.

Complete Understanding

These Program Terms and the Privacy Policy referenced herein constitute the entire understanding between you and Lakeshore with respect to the Program.

Errors or Inconsistencies

Despite our best efforts to ensure accuracy, errors occasionally occur. We reserve the right to correct such errors at any time even if it affects pending benefits, rewards, Points, or Lakeshore Bucks in your account. In the event of any inconsistency or discrepancy between the Program Terms or other statements contained in any related materials or advertising, the terms of the then-current Program Terms shall prevail, govern, and control.

Disputes over Account Control

If there is a dispute regarding control of an account, the person controlling the account will be deemed to be the natural person who is assigned to the email address and/or phone number associated with the account based upon the records of a phone company, an Internet provider, an online service provider, or other organization that is responsible for assigning email addresses or phone numbers, subject to Lakeshore’s sole discretion (although it has no responsibility to do so) to conclude that fraud or other deceptive activity occurred in relation to the account and to take any steps it deems appropriate at its sole discretion (but without any obligation).

Cancellation of Membership

You must maintain an active Program membership to earn and retain Points. You may opt out of the Program at any time and close your account by contacting our Customer Service department. Deciding to close your account is final and will result in a deletion of all accrued Points and/or Lakeshore Bucks, which cannot be recovered once you decide to delete your account.

Limitations of Liability and Damages

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THE PROGRAM AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” BASIS. LAKESHORE DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE. LAKESHORE DOES NOT WARRANT THAT THE PROGRAM WILL BE UNINTERRUPTED OR ERROR-FREE.

YOUR PARTICIPATION IN THE PROGRAM IS AT YOUR OWN RISK. NEITHER LAKESHORE NOR ITS AFFILIATED OR RELATED ENTITIES OR ITS VENDORS OR CONTENT PROVIDERS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR PARTICIPATION IN OR INABILITY TO PARTICIPATE IN THE PROGRAM.

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD LAKESHORE AND ITS SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS, AND AFFILIATES HARMLESS FROM AND AGAINST ANY AND ALL THIRD-PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS, OR EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING FROM OR ARISING OUT OF YOUR BREACH OF ANY OF THESE LAKESHORE REWARDS TERMS AND CONDITIONS.

If any part of these warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then our aggregate liability for all claims under such circumstances shall not exceed ten dollars ($10). Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above indemnities, limitations, and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.

We may assign our rights and obligations under these Program Terms, including in connection with a merger, an acquisition, sale of assets or equity, or by operation of law.

These Program Terms are governed by the laws of the State of California, without regard to any conflict of law provisions. Any action relating to the Program or any transaction with Lakeshore must be brought in the state or federal courts located in Los Angeles, California. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.

CUSTOMER SERVICE

For questions or assistance, just give us a call at (800) 428-4414, Monday through Friday, 5 am–6 pm, PT. You may also email us at Lakeshore@lakeshorelearning.com.

^[i]You must rate a product or write a product review on a product that you purchased or used in your household within the prior calendar year. To earn Points for rating a product or writing a product review, you must be logged in to your account and select a product from your purchase history to rate or review. You do not receive more Points for writing a favorable review.

^[ii] Completing your extended profile means providing us with your address, phone number, birthday (if you are a teacher) or special event (if you are not a teacher), grade level you teach (if applicable), and favorite categories and subjects. You can complete your extended profile when logged in to your account.

^[iii] When logged in to your account, you may send a “Refer-A-Friend” link to invite a friend to join the Program. You may be able to generate an automatic email or message via social media to your friend containing the applicable referral link. You represent and warrant that (i) you have the necessary consent from each such friend to whom you send a message regarding the Program and (ii) you will at all times remain compliant with CAN-SPAM, the TCPA, and any other applicable laws. For you to receive Program Points for any referral, your friend must use the unique link you send to them, be over the age of eighteen (18), be a legal resident of the United States of America, and create a Program account.

We may terminate your eligibility to earn Program Points or terminate your account if you take any of the following actions: (1) Open multiple accounts, including with different email addresses, in order to generate additional Program Points; (2) Refer customers using spam, display advertising, sponsored links, unsolicited emails, automated systems or bots, scripts or automatic dialers, or links on message boards or forums; (3) Use false names, impersonate other people, or otherwise provide false or misleading information to us; (4) Offer incentives to others who register new accounts; (5) Violate these terms; (6) Use our brand in connection with disparaging or defamatory content; content that promotes racism, bigotry, hatred, discrimination, or physical harm against any group or individual; offensive, abusive, intimidating, or harassing content; content that is sexually explicit, obscene, and/or contains nudity; any political and/or religious statement; any content containing images or reference to illegal drugs, alcohol, tobacco, weapons, or firearms; or content that violates someone else’s privacy; (7) Sell or otherwise attempt to transfer for remuneration a referral link; (8) Violate or infringe the rights of any third party; or (9) Pay to advertise your referral link or the Program, including via Google, Facebook, Twitter, Bing, and Craigslist.

You understand and agree that any communications you send with respect to the Program are being sent by you as an individual, on your own behalf, and not on behalf of us. You are not acting as our agent nor will you be deemed our employee. As such, while you can and should include your referral link in communications about the Program, you must not, without our written permission, include any of our trademarks or other materials in such communications. The content of all of your communications about the Program must be yours alone. You will not misrepresent or embellish your relationship with us or write, say, or post anything you know is untrue or may be misleading. If someone has asked you to stop sending them messages about us, you will immediately stop

^[iv] Members who are teachers and who have added their birthday to their extended profile will receive a Birthday Gift (gift to be chosen at Lakeshore’s sole discretion). Members who are not teachers and who have added their special event to their extended profile will receive a gift for that special event (gift to be chosen at Lakeshore’s sole discretion).