{"@type":"Page-OneColumn","metaContent":[],"url":"/help/in-store-pickup","metaTagValues":{"siteUrl":"https://www.lakeshorelearning.com","keywords":null,"canonicalURL":"/help/in-store-pickup/","ogTitle":"Buy Online, Pick Up in Store | Lakeshore&reg;","description":"Why wait for shipping? Buy items online for same-day curbside and in-store pickup. It's the quick and easy way to shop!","source":"SEOTags : ropis","title":"Buy Online, Pick Up in Store | Lakeshore&reg;","pageName":"BOPIS","robotsContent":"index,follow","url":"/help/in-store-pickup/"},"mainContent":[{"showOnTablet":true,"@type":"PageContent-HTML","name":"Page Content - HTML","showOnMobile":true,"showOnDesktop":true,"enabled":true,"content":"<!-- BEGIN TEMPORARY CSS FOR OCUAT UNTIL THE CSS CODE IS MERGED -->\n<style type=\"text/css\">/* EC-9716 - ropis landing page min-width: > 1200px*/\n    .faq-panel .panel-heading .panel-title a.btn-link { position: relative; right: initial; top: initial;  color: #020202; font-size: 17px; font-weight: 600; white-space: normal; text-align: left; margin-left: 15px; }\n    .faq-panel .panel-heading .panel-title div:last-child { font-size: 17px; font-weight: 400; padding-left: 28px; }\n    .faq-panel .panel-heading .panel-title a.btn-link.collapsed::before { font-family: 'Glyphicons Halflings'; font-size: 17px; content: \"\\e259\"; color: #ccc; position: relative; left: -25px; margin: 0px -15px 0px 0px; }\n    .faq-panel .panel-heading .panel-title a.btn-link::before { font-family: 'Glyphicons Halflings'; font-size: 17px; content: \"\\e260\"; color: #ccc; position: relative; left: -25px; margin: 0px -15px 0px 0px; }\n    .faq-panel-container .cp-panel.panel.panel-default { border: 0px!important; background-color: #fff; margin-bottom: 0px; }\n    .info-step { text-align: center; margin-bottom: 20px; }\n    .info-step:nth-of-type(2) { border: 1px solid #ccc; border-top: 0px; border-bottom: 0px; }\n    .info-step p { font-size: 15px; line-height: 1.4em; }\n    .info-number { color: #ffffff; background-color: #004677; padding: 19px; border-radius: 50%; width: 64px; height: 64px; margin: 0px auto 10px; font-size: 40px; font-weight: 700; font-family: 'Metropolis-Bold', sans-serif;  }\n    .panel-links .btn.btn-primary { padding: 10px 30px!important; font-size: 17px; }\n    @media screen and (max-width: 767px) {\n    /* EC-9716 - ropis landing page max-width: 767px*/\n    .info-step { text-align: center; margin-bottom: 20px; }\n    .info-step:nth-of-type(2) { border: 0px solid #ccc; border-top: 0px; border-bottom: 0px; }\n    .info-step p { font-size: 17px; }\n    .panel-links { margin: 10px 0px 20px; padding-right: 15px; }    \n    .panel-links .btn.btn-primary { width: 100%; padding: 10px 30px!important; font-size: 19px; }\n    }\n<\/style>\n<!-- BEGIN TEMPORARY CSS FOR OCUAT UNTIL THE CSS CODE IS MERGED --><!-- BEGIN HERO BANNER -->\n<div class=\"row mt30 hidden-xs\">\n<div class=\"col-xs-12 mb10\"><img alt=\"It's as easy as 1-2-3 with In-Store Pickup\" class=\"autofill\" src=\"https://s7d9.scene7.com/is/image/OCPreproduction/ropis-info-hero?wid=1140&amp;fmt=gif&amp;pscan=auto\" /><\/div>\n<\/div>\n<!-- END HERO BANNER --><!-- BEGIN Heading -->\n\n<div class=\"row\">\n<div class=\"col-xs-12 mb20 mt20\">\n<h1 class=\"text-center\" style=\"font-size: 32px!important; color:#020202; line-height: 36px;\">How It Works<\/h1>\n<\/div>\n<\/div>\n<!-- END Heading -->\n\n<div class=\"row mb20\">\n<div class=\"col-sm-4 col-xs-12 info-step\">\n<div class=\"info-number\" style=\"color: #ffffff; background-color: #004677; padding: 19px; border-radius: 50%; width: 64px; height: 64px; margin: 0px auto 10px; font-size: 40px; font-weight: 700;\">1<\/div>\n\n<h2 class=\"text-center\">Place Your Order - Kiran<\/h2>\n\n<p>Select &ldquo;In-Store Pickup&rdquo; on a product page or in your cart.<\/p>\n<\/div>\n\n<div class=\"col-sm-4 col-xs-12 info-step\" style=\"border: 1px solid #ccc; border-top: 0px; border-bottom: 0px;\">\n<div class=\"info-number\" style=\"color: #ffffff; background-color: #004677; padding: 19px; border-radius: 50%; width: 64px; height: 64px; margin: 0px auto 10px; font-size: 40px; font-weight: 700;\">2<\/div>\n\n<h2 class=\"text-center\">Receive Your Confirmation<\/h2>\n\n<p>We&rsquo;ll send you an e-mail when your order is ready for pickup!<\/p>\n<\/div>\n\n<div class=\"col-sm-4 col-xs-12 info-step\">\n<div class=\"info-number\" style=\"color: #ffffff; background-color: #004677; padding: 19px; border-radius: 50%; width: 64px; height: 64px; margin: 0px auto 10px; font-size: 40px; font-weight: 700;\">3<\/div>\n\n<h2 class=\"text-center\">Pick Up Your Order<\/h2>\n\n<p>Bring your e-mail and payment to your selected store to pick up your order!<\/p>\n<\/div>\n<\/div>\n<!-- BEGIN FAQ Heading -->\n\n<div class=\"row\">\n<div class=\"col-xs-12\">\n<h2 class=\"text-center\" style=\"font-size: 21px!important; color:#020202; line-height: 36px;\">Frequently Asked Questions<\/h2>\n<\/div>\n<\/div>\n<!-- END FAQ Heading --><!--FAQ QUESTIONS-->\n\n<div class=\"row mb20 faq-panel-container panel-group\">\n<div class=\"col-sm-6 col-xs-12\" id=\"instore-faq\">\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q1\" data-toggle=\"collapse\" type=\"button\">How do I know which products are eligible for in-store pickup?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q1\">\n<p style=\"margin:5px 0px 0px 28px;\">Once you select a store location, all eligible items will display a &ldquo;FREE In-Store Pickup&rdquo; note.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q2\" data-toggle=\"collapse\" type=\"button\">Are there any shipping costs?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q2\">\n<p style=\"margin:5px 0px 0px 28px;\">Absolutely not! There are no shipping fees for in-store pickup orders.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q3\" data-toggle=\"collapse\" type=\"button\">Once I&rsquo;m in the store, where do I go to pick up my order?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q3\">\n<p style=\"margin:5px 0px 0px 28px;\">Simply look for the triangular &ldquo;Online Pickup&rdquo; sign prominently displayed in your designated store.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q4\" data-toggle=\"collapse\" type=\"button\">Which stores offer in-store pickup?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q4\">\n<p style=\"margin:5px 0px 0px 28px;\">In-store pickup is currently available at select locations&mdash;with additional stores coming soon. You can search for participating stores in your area while browsing our website. Simply click on the store name listed in the &ldquo;Narrow by Availability&rdquo; field to view details on nearby stores.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q5\" data-toggle=\"collapse\" type=\"button\">Once I place my order online, how soon will it be ready?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q5\">\n<p style=\"margin:5px 0px 0px 28px;\">In-store pickup orders are ready within 4 business hours. Orders placed within 4 hours of a store&rsquo;s closing time can be picked up the following day.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q6\" data-toggle=\"collapse\" type=\"button\">Can someone else pick up my order?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q6\">\n<p style=\"margin:5px 0px 0px 28px;\">Sure thing! Just forward them the e-mail saying your order is ready, and they can pick up the order. Remember that your order will need to be paid for in the store, as in-store pickup orders are not paid for in advance online.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q7\" data-toggle=\"collapse\" type=\"button\">How long are orders held at the store?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q7\">\n<p style=\"margin:5px 0px 0px 28px;\">Orders are kept on hold for 3 days.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q8\" data-toggle=\"collapse\" type=\"button\">How do I return an order if it&rsquo;s not what I wanted?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q8\">\n<p style=\"margin:5px 0px 0px 28px;\">Items can be returned in the store. See our <a href=\"/help/faqs#returnpolicy\">return policy<\/a> for more details.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q9\" data-toggle=\"collapse\" type=\"button\">What if I need to cancel my order?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q9\">\n<p style=\"margin:5px 0px 0px 28px;\">To cancel an order, please contact the store location you selected for pickup, and a store associate will help with your request. For store phone numbers, visit our <a href=\"/stores/locator\">store locations<\/a> page and click on your local store.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q10\" data-toggle=\"collapse\" type=\"button\">When will I be charged for my order?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q10\">\n<p style=\"margin:5px 0px 0px 28px;\">You will not be charged until you come to the store to pick up your order. Please bring a payment method with you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<!-- END LEFT SIDE FAQs --><!-- BEGIN RIGHT SIDE FAQs -->\n\n<div class=\"col-sm-6 col-xs-12\" id=\"instore-faq1\">\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q11\" data-toggle=\"collapse\" type=\"button\">Whom can I contact if I have additional questions?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q11\">\n<p style=\"margin:5px 0px 0px 28px;\">For specific questions about your order, please contact the store location you selected for pickup. You can find the store&rsquo;s phone number by visiting our <a href=\"/stores/locator\">store locations<\/a> page and clicking on your local store. For more general questions, please contact <a href=\"/help/contact-us\">Customer Service<\/a> online or call (800) 428-4414.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q12\" data-toggle=\"collapse\" type=\"button\">Can I pick up some items in my order and have other items shipped?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1 \" id=\"q12\">\n<p style=\"margin:5px 0px 0px 28px;\">Yes! You can select the shipping or pickup method for each individual item in your order. These selections can be made on each product page or in your cart.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q13\" data-toggle=\"collapse\" type=\"button\">Can I split my order between different pickup locations?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q13\">\n<p style=\"margin:5px 0px 0px 28px;\">Unfortunately, we do not currently have the ability to split your order between different pickup locations.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q14\" data-toggle=\"collapse\" type=\"button\">Can I change my pickup location after placing my order?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q14\">\n<p style=\"margin:5px 0px 0px 28px;\">Once an order has been placed, we are unable to change the pickup location. However, you can easily cancel that order and place a new one with a different pickup location. If you need help with this, please call Customer Service at (800)&nbsp;428-4414.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q15\" data-toggle=\"collapse\" type=\"button\">Can I purchase additional items when I pick up my order?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q15\">\n<p style=\"margin:5px 0px 0px 28px;\">Absolutely! You can easily add or remove items when you visit our store.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q16\" data-toggle=\"collapse\" type=\"button\">I don&rsquo;t see a store near my zip code. Why is that?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q16\">\n<p style=\"margin:5px 0px 0px 28px;\">Our in-store pickup service is available to customers within 60 miles of a Lakeshore store.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q17\" data-toggle=\"collapse\" type=\"button\">Can I pick up my order any time of day?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q17\">\n<p style=\"margin:5px 0px 0px 28px;\">Once you receive an e-mail saying your order is ready, you can pick it up during the store&rsquo;s regular business hours. For store hours, visit our <a href=\"/stores/locator\">store locations<\/a> page and click on your local store.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q18\" data-toggle=\"collapse\" type=\"button\">What is the difference between ineligible and out of stock?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q18\">\n<p style=\"margin:5px 0px 0px 28px;\">Ineligible items are not available at any store for pickup. Out-of-stock items are currently not in stock at the store you selected but may be available at a different location.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q19\" data-toggle=\"collapse\" type=\"button\">Can I apply coupons to in-store pickup orders?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q19\">\n<p style=\"margin:5px 0px 0px 28px;\">Yes! Valid coupons can be applied to in-store pickup orders at the time of payment in our store&mdash;so please be sure to bring your coupon to the store with you. If someone else is picking up your order, please make sure they bring any valid coupon you may wish to use. Coupons redeemed online apply to the shippable portion of your order only (not to in-store pickup items).<\/p>\n<\/div>\n<\/div>\n\n<div class=\"cp-panel panel panel-default faq-panel\">\n<div class=\"panel-heading\">\n<div class=\"panel-title\"><a class=\"btn btn-link collapsed\" data-target=\"#q20\" data-toggle=\"collapse\" type=\"button\">What form of payment can I use for my in-store pickup order?<\/a><\/div>\n<\/div>\n\n<div class=\"panel-collapse collapse\" data-parent=\"#instore-faq, #instore-faq1\" id=\"q20\">\n<p style=\"margin:5px 0px 0px 28px;\">Credit cards, gift cards, cash and purchase orders are all methods of payment available to you when you pick up your order.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<!--END FAQ QUESTIONS--><!-- BEGIN STORES AREA -->\n\n<div class=\"row mt30 mb30\">\n<div class=\"col-sm-6 col-xs-12 panel-links\">\n<h2 class=\"borderBottom\">Explore Our Stores<\/h2>\n\n<p>Lakeshore stores have something for everyone. Come visit your local store and see how close you are to something great!<\/p>\n<a class=\"btn btn-primary\" href=\"/stores/locator\">Find a Store<\/a><\/div>\n\n<div class=\"col-sm-6 col-xs-12 panel-links\">\n<h2 class=\"borderBottom\">More Than Great Products<\/h2>\n\n<p>Lakeshore is proud to play an active role in the communities we serve! We offer Free Crafts for Kids every Saturday from 11&nbsp;am‑3&nbsp;pm.<\/p>\n<a class=\"btn btn-primary\" href=\"/stores/free-crafts\">Learn More<\/a><\/div>\n<\/div>\n<!-- END STORES AREA -->"}],"name":"Page - One Column","serverLog":{"env":"prod","creationDate":"05/31/2026 10:10 AM","instance_id":"si7"}}