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customer service

Your satisfaction is our number one priority! If you ever have questions or concerns, just call our Customer Service representatives directly at (800) 428-4414, Monday-Friday, 6 a.m. to 6 p.m., PST. You can also e-mail them at For answers to some of our most frequently asked questions, please click here.

Product Safety
Click here to read about how Lakeshore ensures the safety of our products.

Our Guarantee
“If you’re unhappy with any item for any reason, just return it to us for a full refund or exchange. Your satisfaction is our number one priority!”
Bo Kaplan, President & CEO

Product Availability
We knock ourselves out to keep every item in stock, and we succeed 99% of the time. If we do need to back-order merchandise, the back-order date will be noted on the product detail page and in your shopping cart.

Product Questions
If you have a question about a product, we’re happy to help you. Please contact us by phone at (800) 428-4414, e-mail us, or send us a fax at (310) 537-4261.

Gift Wrap
We will wrap your items in our all-occasion gift wrap for only $4.99 each! To learn more, click here!

Changing Your Order
At Lakeshore, we process orders very quickly. Due to the speed with which we fulfill orders, we can’t alter or cancel your order. However, you can be sure we will always provide you with a satisfactory solution! We have the best return policy around!

Order Status
All registered members can access order status and history through their account link. If you are not a member, please call us at (800) 428-4414, Monday-Friday, 6 a.m. to 6 p.m., PST, or use this e-mail link to have us track your order. (Click here if you would like to register.)

For details on our shipping policies, click here.

Returns & Exchanges
Returns or exchanges can be shipped to our Returns Department or returned in person to any one of our store locations. For details, read the descriptions below.

1. Shipping Items to Our Returns Department
Simply fill out the reverse side of your packing list and enclose it with your return shipment. If you no longer have your packing list, please enclose a note indicating the reason for the return and whether you’d like an exchange or a refund. (Items received as gifts are only eligible for a merchandise certificate; merchandise certificates may be redeemed at any of our store locations, or they can be sent in with mail and fax orders.)

If you request an exchange, we’ll ship out your replacement item as quickly as possible. If you request a credit to your account or credit card, we’ll send you credit confirmation by mail. Please allow 1-2 billing cycles for any charge card credits to appear on your statement.

Please ship all items to our warehouse address below via UPS or Parcel Post insured. If the item is too large to ship by UPS or Parcel Post, please be sure to call us at (800) 428-4414, weekdays 6 a.m. to 6 p.m., PST, before sending it back. We’ll make all the arrangements so that everything goes smoothly.

Lakeshore Returns Department
1500 W. Dominguez St.
Long Beach, CA 90810

2. Returning Items to a Retail Store
Just bring the item to your local Lakeshore Learning Store, and let us know if you’d like a credit or exchange. (Items received as gifts are only eligible for an exchange or a store credit.) To find the store nearest you, click here for our store locator.

If you are a credit card customer and you would like a credit on your charge card, please also bring the packing slip, shipping confirmation, or a copy of your credit card statement. You will also need to allow 1-2 billing cycles for any charge card credits to appear on your statement. If you are an account customer and you would like a credit to your account, please bring the packing slip, shipping confirmation or invoice. You will receive a credit confirmation for your account by mail or e-mail. If you do not have any of the above documents, we will give you a store credit.

Please note that when you return items to our retail stores, the credits for these returns will not appear in your online Order History.

Damaged Shipments
If you receive any damaged items in your shipment, please phone, fax or e-mail us as soon as possible, and we’ll send a replacement right away. In addition, we’ll make the arrangements to pick up the damaged items.

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