Click here to read about how Lakeshore ensures the safety of our products.
If youre unhappy with any item for any reason, just return it to us for a full refund or exchange. Your satisfaction is our number one priority!
Bo Kaplan, President & CEO
We knock ourselves out to keep every item in stockand we succeed 99% of the time. If we do need to back-order merchandise, youll be notified on your shipping confirmation. Lakeshore has a proven track record of shipping back-orders within 2 weeks.
If you have a question about a product, were happy to help you. Please contact us by phone at (800) 428-4414, e-mail us, or send us a fax at (310) 537-4261.
We will wrap your items in our all-occasion gift wrap for only $4.95 each! To learn more, click here!
At Lakeshore, we process orders very quickly. Due to the speed with which we fulfill orders, we cant alter or cancel your order. However, you can be sure we will always provide you with a satisfactory solution! We have the best return policy around!
All registered members can access order status and history through their account link. If you are not a member, please call us at (800) 428-4414, Monday-Friday, 6 a.m. to 6 p.m., PST, or use this e-mail link to have us track your order. (Click here if you would like to register.)
For details on our shipping policies, click here.
Returns or exchanges can be shipped to our Returns Department or returned in person to any one of our store locations. For details, read the descriptions below.
Simply fill out the reverse side of your packing list and enclose it with your return shipment. If you no longer have your packing list, please enclose a note indicating the reason for the return and whether youd like an exchange or a refund. (Items received as gifts are only eligible for a merchandise certificate; merchandise certificates may be redeemed at any of our store locations, or they can be sent in with mail and fax orders.)
Lakeshore Returns Department
1500 W. Dominguez St.
Long Beach, CA 90810
Just bring the item to your local Lakeshore Learning Store, and let us know if youd like a credit or exchange. (Items received as gifts are only eligible for an exchange or a store credit.) To find the store nearest you, click here for our store locator.
If you receive any damaged items in your shipment, please phone, fax or e-mail us as soon as possible, and well send a replacement right away. In addition, well make the arrangements to pick up the damaged items.